PRIVACY POLICY
Heather Hill Coaching and Consultancy is committed to protecting and respecting your privacy. This policy applies to our use of all data collected by us or provided by you in relation to your use of the website and sets out the basis on which we will process any personal data that we collect from you or that you provide to us.
THE TYPE OF PERSONAL INFORMATION WE COLLECT
We currently collect and process the following type of information:
Information that you provide to us by completing forms on our website or via email - this is likely to include name, email address, telephone number, nature of the enquiry
Information automatically collected by technology to power our site analytics and improve your browsing experience, including use of ‘cookies’ (see below for more information on the use of cookies on our website)
HOW WE GET THE PERSONAL INFORMATION AND WHY WE HAVE IT
Most of the personal information we process is provided to us directly by you for one of the following reasons:
To enquire about services we provide
To engage in coaching services and contracts
To receive marketing emails or newsletters that you have opted in to
We also receive personal information indirectly from the following sources, in the following scenarios:
Information automatically collected about your visit to the website, which includes your IP address, the dates, times and frequency with which you visit the website and the way you use and interact with its content
We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity
Data automatically collected using ‘cookies’, in line with the cookie settings on your browser. For more information about cookies and how we use them, please see the section below on ‘cookies’.
USE OF COOKIES
Cookies are small files or pieces of text that download to a device when a visitor accesses a website or app. Our website uses cookies and similar technologies to improve your browsing experience and to help us make improvements to website content and navigation.
Before the website places cookies on your computer, you will be presented with a message bar requesting your consent to these cookies. For information about viewing the type of cookies dropped onto your device, click here to see the cookies Squarespace uses.
Functional and required cookies - These cookies can improve your browsing experience because they help websites remember preferences and help the customer to navigate or use key features on a website. These are always used on our website and allow Squarespace, our hosting platform, to securely serve this website to you.
Performance and analytics cookies - These cookies collect information about how visitors interact with the website, for example whether a page has been viewed and how the user navigated the website. These cookies are only used when you acknowledge our cookie banner.
By giving consent to the placing of cookies, you are enabling Heather Hill Coaching & Consultancy to provide a better service and experience to you. You may, if you wish, deny consent to the placing of cookies, however certain features of the website might not function fully, or as intended.
HOW WE USE YOUR PERSONAL INFORMATION
We use the information you have given to us in order to:
Fulfill or respond to customer enquiries or to provide information that you request from us
To carry out our obligations arising from any contracts entered into between us
To notify you about changes to our service
To provide you with information, products or services that you request from us, or that we think may be of interest to you, where you have consented to be contacted for such purposes. This includes, for example, newsletters or notification of special offers that you have opted in to receive
To help us make improvements to website content and navigation
We do not disclose any personal information about individuals to advertisers or sell your information to any other organisation for marketing purposes.
Under the UK Data General Protection Regulation (UK GDPR) legislation, the lawful basis we rely on for processing this information are:
Your consent (you are able remove your consent at any time and can do this by emailing hello@heatherhillcoaching.com)
HOW WE STORE YOUR PERSONAL INFORMATION
Your information is stored on secure servers and we take all reasonable steps to ensure that your personal information is treated securely and in line with this privacy policy.
We keep personal information provided to us on our systems only for the period necessary to carry out our obligations arising from any contracts entered into or for other reasons outlined in this policy, where you have provided consent to be contacted for such purposes, or until you request that this data be deleted. We will then dispose of your information from our systems and records securely.
LINKS TO OTHER WEBSITES
Our website may, from time to time, contain links to other websites, including those of partner organisations. Please be advised that this privacy policy does not extend to your use of these websites. If you follow a link to any of these websites, please check their privacy policies before you submit any personal data to them. We do not accept responsibility or liability for the privacy policies on other websites.
YOUR DATA PROTECTION RIGHTS
Under data protection law, you have rights including:
Your right of access - you have the right to ask us for copies of your personal information
Your right to rectification - you have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - you have the right to ask us to erase your personal information in certain circumstances
Your right to restriction of processing - you have the right to ask us to restrict the processing of your personal information in certain circumstances
Your right to object to processing - you have the right to object to the processing of your personal information in certain circumstances
Your right to data portability - you have the right to ask us to transfer the personal information you gave us to another organisation, or to you, in certain circumstances
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at hello@heatherhillcoaching.com if you wish to make a request.
HOW TO COMPLAIN
If you have any concerns about our use of your personal information, you can make a complaint to our Data Protection Officer:
Name: Heather Hill
Email: hello@heatherhillcoaching.com
Phone: 07815 908770
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: www.ico.org.uk
CHANGES TO THIS PRIVACY POLICY
Heather Hill Coaching & Consultancy reserves the right to update or amend this privacy policy as we deem necessary or as required by law. Any changes we make to this policy will be posted on this page.
Updated: 26th October 2023